Customer Issue: Mr. Cross noted that his garage door kept reversing when he tried to close it and had concerns that it would be stuck open and leave his belongings at risk.
Our Solution: We checked the garage door for ourselves to see the problem first hand, which led us to check the sensors. Our professionals found that they were out of alignment, hence the door reacting as if something moved beneath it while closing. We measured across the doorframe to adjust the garage door sensors back to perfect alignment.
Customer Issue: The customer noticed that their garage door was listing to one side, and one of the rollers was squeaking loudly.
Our Solution: Since the door was still functional, if impaired, the customer was able to take her car out and clear up the space for our technicians to take the door off its tracks. They then unscrewed and replaced the roller, smoothed, cleaned, and oiled the track, and reinstalled the door for testing.
Garage Door Off Track
Customer Issue: Garage door no longer locked into the track.
Our Solution: Our experts inspected the track and door to find where the door had popped out of the track before opening it up to be able to guide the wheels back into the track and close it. We then tested to confirm it was running properly.
Opener Remote Control Failed
Customer Issue: Remote control not working.
Our Solution: Our team checked the remote's calibration, as well as its batteries and the opener's receiver. We finally discovered that some of its internal wiring of the remote was damaged, so we replaced it with a Chamberlain KLIK1U Clicker universal remote and calibrated it with the customer's opener.
Customer Issue: Broken torsion spring.
Our Solution: Following safety procedures, we removed the leftover parts of the damaged spring and then installed the new galvanized one in its place. The lift cables were looking frayed too, so we replaced them as well to make sure the door was safe to use once again.
Customer Issue: Needed to have an opener installed.
Our Solution: As the customer already had the new opener (a Craftsman 57918 DieHard® belt-drive unit), our team only had to install it. We attached the drive-system to the door and made sure the main unit was properly secured into the ceiling before explaining to the customer how the model's different features worked.